OFFICE POLICIES

INSURANCE

  • WE DO NOT ACCEPT ANY TYPE OF INSURANCE. 

  • WE DO NOT ACCEPT ANY THIRD PARTY PAYMENT.

  • The cost of the first visit, including the cost of any testing completed at the visit, is due at the time of the visit. 

  • In special circumstances, we offer payment plans to returning patients, not new patients. 

ARRIVING LATE TO YOUR APPOINTMENT

  • If you are more than 7 minutes late from your scheduled appointment, we may have to reschedule you. 

NO SHOW/LATE FEE

FEE: $25

  • To avoid this fee, show up on time to your scheduled visit. 

  • If you show up later than 7 minutes past your scheduled time and we are able to still see you, you will get a $25 late fee. 

  • To avoid a no show fee, cancel by 9 am on the day of your visit.

  • Ways to cancel your appointment:

    • Cancel via the text message reminder you receive 24-72 hours before you scheduled appointment

    • Send a text message to our text line: (512) 772-2885

    • Call our office (can leave a voice message): (512) 772-2929

  • All no show fees are due before your next visit and can be paid at the beginning of your next visit. 

FOR REFILL REQUESTS PLEASE…

  • Contact the pharmacy to see if you already have refills, if you do not: 

    • Contact our office via text: (512) 772-2885

  • Contact us at least 3 business days before your refill is needed

  • DO NOT ASK THE PHARMACY TO SEND US A REQUEST, these requests are usually significantly delayed or do not reach us at all. 

  • We usually send enough medication/refills to get you to your next appointment

  • If you no longer have refills, you likely need to schedule an appointment

LABS

  • ALL labs are done in the office. 

  • We DO NOT send lab orders to other facilities. 

  • If you have labs drawn at other facilities (other medical offices or facilities that draw labs without orders) and would like the provider to address them, you will need an appointment.

Terms of Use

1. General Use and Agreement
 This website, located at https://palomaprimarycare.com/ ("the Website"), is a free online resource offered by Paloma Primary Care. By accessing or using the Website, you agree to comply with and be bound by the terms and conditions outlined in this Terms of Use agreement. Paloma Primary Care may modify these terms at any time without notice. Your continued use of the Website signifies your acceptance of the current version, so please review this page periodically. If you do not agree to these terms, please do not use the Website.

2. Medical Disclaimer
 The content provided on this Website is intended for general informational purposes only and is offered "as is." It is not meant to replace professional medical advice, diagnosis, or treatment. You should always seek the guidance of a qualified healthcare provider for any medical concerns you may have. Paloma Primary Care makes no guarantees regarding the accuracy, reliability, completeness, or usefulness of the content, and expressly disclaims all warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

3. Limitation of Liability
 By using this Website, you agree to release and hold harmless Paloma Primary Care, its employees, officers, directors, and affiliates from any and all liability related to your use or inability to use the Website or its content. This includes, but is not limited to, claims involving offensive or inaccurate information, or content that may infringe on your intellectual property rights. Under no circumstances shall Paloma Primary Care or its content contributors be liable for any direct, indirect, incidental, consequential, or punitive damages resulting from your use of the Website.

4. Opinions and Views
 The views and recommendations presented on this Website do not necessarily reflect those of Paloma Primary Care.

5. External Links
 The Website may include links to external sites not maintained or controlled by Paloma Primary Care. Any website whose address does not begin with https://palomaprimarycare.com/ is considered external. These links are provided solely for convenience and informational purposes. Paloma Primary Care does not endorse and is not responsible for the content, security, or availability of any linked site.

6. Linking to Our Website
 You may include a hyperlink to this Website from another site if the following conditions are met:
(a) the link clearly identifies "Paloma Primary Care" using text only,
(b) the link leads to the homepage at https://palomaprimarycare.com/,
(c) the link does not tarnish or misrepresent Paloma Primary Care’s name or reputation,
(d) the link does not falsely imply a relationship or endorsement,
(e) the Website appears in full screen and not within a frame on the referring site, and
(f) Paloma Primary Care reserves the right to withdraw permission for linking at any time.

7. Copyright and Use Restrictions
 All materials on this Website, including design, text, graphics, and images, are owned or licensed by Paloma Primary Care or its content providers and are protected by copyright and trademark laws. You may not reuse, distribute, or modify any content without prior written consent, except for temporary storage in your device's memory or one unaltered printout for personal, non-commercial use, which must include this Terms of Use notice.

8. Jurisdiction
 This Website is managed by Paloma Primary Care from its offices in Texas. While accessible from other states and countries, by using this Website, you agree that the laws of the State of Texas will govern any issues related to your access or use, without regard to conflict of law rules. Users outside of Texas are responsible for complying with their own local laws.

9. Intellectual Property Rights
 All written content and electronic media on this Website are either protected by copyright, trademark, or service mark under U.S. law and are the property of Paloma Primary Care or its licensors. Unauthorized use or duplication is prohibited and may result in legal action under civil and criminal law.

Privacy Policy

At Paloma Primary Care, we are committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, and protect your information in accordance with federal and Texas state laws, including the Health Insurance Portability and Accountability Act (HIPAA).

What Information We Collect

We may collect personal information such as:

  • Your name, address, date of birth, phone number, and email address

  • Health history, treatment details, insurance information, and billing data

How We Use Your Information

We use your information to:

  • Provide and coordinate medical care

  • Communicate with you about your treatment or appointments

  • Handle billing and insurance claims

  • Comply with legal or regulatory requirements

How We Protect Your Information

We use physical, electronic, and administrative safeguards to protect your information against unauthorized access or disclosure.

Your Rights

You have the right to:

  • Access or request a copy of your medical records

  • Request corrections to your records

  • Limit how your information is shared

  • File a complaint if you believe your privacy rights have been violated

Third-Party Services

We do not sell your personal information. We may share data with service providers (like billing companies or labs) who are required to protect it under HIPAA.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.

Contact Us

If you have questions or concerns about your privacy or this policy, please contact:

Paloma Primary Care

2200 N AW Grimes Blvd, Round Rock, TX, 78665

Phone: (512) 772-2929

frontdesk@palomaprimarycare.com